1. All Products supplied by Flower of Light are covered by our 12-month Manufacturer’s Warranty against defects. This commences from purchase date unless otherwise stated below.
  2. A warranty against defects is a representation communicated to a consumer that if the goods or services (or part of them) are defective, Flower of Light will:
    • repair or replace goods (or part of them) or
    • provide a refund as per Flower of Light’s refund policy to the consumer.
  3. Please read the Flower of Light Refund Policy. This Policy is subject to Australian Consumer Guarantees (ACCC).
  4. Any warranty period starts from the date of purchase. To validate your warranty please keep a copy of your Proof of Purchase (invoice). You will need it if a warranty claim is made.
  5. If you report a fault within 14 working days of purchase we will replace the item.
  6. To return a product, you must contact us on +61 2 6622-3538 to receive return instructions including a Return Authority Number (RA#). We do not accept returns without an RA#.
  7. Cost of freight is purchaser’s responsibility as it is not a part of our product price.
  8. Our Manufacturer’s Warranty ONLY applies to NON-COMMERCIAL end users. It is limited to covering defects in materials and manufactures only. It does not cover any defects judged by Flower of Light or Flower of Light’s Authorized Resellers to be the result of misuse, neglect, mishandling, incorrect installation or usage.
  9. Consumables are not covered under our Manufacturer’s Warranty against defects unless broken during delivery or there is a manufacturer defect.
  10. The Manufacturer’s Warranty will extend to cover Flower of Light’s supplied products to Flower of Light’s Authorized Resellers. The Warranty starts on the purchase date. Any refund payable will be made via the Authorized Reseller in such a case.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.